Is Remote Monitoring The Solution to Providers’ Resident Retention Woes?

Senior living operators who focus on the health and happiness of their residents above all else will find they tend to succeed in most other aspects of the business, as well.

Resident retention is a necessity if a senior living home wants to stay in business, and where else to get residents than to keep the ones who already live in the senior community? That is why wise senior living operators spend as much time and energy keeping residents as they do in finding new residents.

With this in mind, remote monitoring can go a long way in helping to keep residents. Here are some ways remote monitoring helps to achieve resident retention:

Remote monitoring can provide support to staff, allowing them the one-on-one time that is so essential to the health and happiness, and ultimately the retention of residents.

The Illinois Council on Long Term Care lists many reasons why an individual entering a senior living home might be unhappy. These include facing the loss of: health, home, finance, status, relationships and control, to name a few. Depression, anger and denial might ensue. The Council recommends this as a remedy: “Put yourself in the resident’s and family’s shoes. Imagine what it would be like for you to enter a nursing home or place a loved one there. Treat the resident and their family just like you would like to be treated if the roles were reversed.”

Compassionate care can have the most significant impact on the health and happiness of a senior living resident, and frankly, on people of all ages. In an article in the Scientific American, scientist Matthew Lieberman uncovers the neuroscience of human connections. “Across many studies of mammals, from the smallest rodents all the way to us humans, the data suggests that we are profoundly shaped by our social environment and that we suffer greatly when our social bonds are threatened or severed,” Lieberman says.

Knowing how essential the human connection is to residents, a senior living operator should make use of remote monitoring to not only free up time for staff to interact with residents, but to increase staff happiness, as well. Turnover of staff means the human tie is broken each time a caregiver leaves the senior living home. This, in turn, may lend to resident turnover.

Another way remote monitoring can help retain residents is to keep them safe. Fall prevention is essential and is greatly improved through remote monitoring techniques. According to the Centers for Disease Control and Prevention, 10 percent to 20 percent of falls in senior care settings cause serious injuries, and 2 percent to 6 percent cause fractures. Also, vital sign checks and other physical monitoring lead to fewer adverse events and greater resident comfort.

Keeping residents and their caregiving staff happy is one of the best ways to keep beds full, not to mention, it’s a good way to keep hearts full of satisfaction.

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