Perhaps your senior living organization has invested in a technology infrastructure upgrade, complete with the latest health apps and monitoring services. But without seamless connectivity, those dollars may not be as well spent as you might think.
In addition to having robust network broadband and resources, making sure that connectivity is uninterrupted is crucial for the operations at any elder care community. Downtime is often hugely detrimental to businesses, but in senior living, the repercussions can go beyond financial losses — lack of dependable connectivity may even put residents at risk.
Seamless connectivity also involves having multiple devices, applications, and services accessing community resources without glitches caused by interoperability concerns or upgrade problems.
Here are three reasons why it’s essential:
1. Senior safety
For those who live in elder care communities, technology might extend far beyond connecting via social media or playing Words With Friends on a smartphone. Monitoring technology has become so sophisticated that it helps with fall prevention, vital sign monitoring, and even early illness detection. But without seamless connectivity, this information can be delayed or even lost, putting residents in danger of having their alerts go unnoticed. This can be a concern for the loved ones of residents as well, since they’re often part of a monitoring system and expect to be informed through health updates.
2. Marketing and retention
A senior living community may have been chosen specifically because of its established IT network and advanced technology options. Having these be less effective because of connectivity problems can cause a ripple effect that may lead to reduced retention and lower interest from potential new residents. Even worse, the problem can begin to extend to other parts of the organization. As leaders in elder care communities know, frustration about one aspect of care can become detrimental to other, even unrelated, departments at the same organization. Seamless connectivity allows you to keep your promises about technology availability, and build higher retention levels as your innovation grows.
3. Employee downtime
If your connectivity is substandard, it often leads to longer waits for online resources to load. Staff members send emails, then wait a few minutes to confirm it was sent. They might attempt to download resident forms off the server, and wait for them to arrive. That’s a lot of waiting. Unfortunately, these slowdowns are likely not long enough for staff members to busy themselves with other tasks in the meantime, which means there are time periods where productivity grinds to a halt. Even if it’s for one minute per email, what happens if an office manager has to send 50 emails? That’s almost an hour of lost productivity, and it’s only one staff member. With seamless connectivity, elder care communities can be far more efficiently run, which leads to higher resident and employee satisfaction levels. And that leads to less employee turnover.
Simply put, seamless connectivity makes all your technology investments more effective. With strong, uninterrupted connections, residents and staff at elder communities don’t need to worry about safety and productivity. That gives an organization the flexibility to implement even more innovation — a strategy that can lead to increased employee and resident retention, even in a competitive marketplace for both.
If your elder care community is struggling with seamless connectivity, consider bringing in some expert help to determine where the issues may be cropping up in your IT infrastructure.