Managed service providers come in many shapes and sizes, and choosing the right one for your organization is incredibly important. Here are six attributes indicative of a quality managed service provider or MSP:
1. Your MSP knows your industry.
You wouldn’t hire a plumber to build a deck. Nor would you hire a baker to replace your car’s transmission. If you’re looking for an MSP for your school or medical practice, it’s important to find a company that understands the nuances of your industry, such as network access control for schools, or HIPAA compliance for your patient health information.
2. Your MSP support communicates clearly and effectively.
Whether it’s explaining the terms and cost of a service contract, or letting you know exactly when your solution will be deployed, a quality MSP will keep you informed every step of the way. Most importantly, your MSP will communicate the complicated technical issues in a way you will understand. If you have a knowledgeable MSP support, he or she should be able to easily explain what is happening in layman’s terms.
3. Your MSP is responsive.
In addition to clear communication, a quality MSP will stand behind its work, should problems arise in the future. Technology can be challenging, which is why a MSP that acknowledges an issue and works tirelessly to fix it is one you know you can depend on and trust.
4. Your MSP is creative.
No two jobs are alike. A quality consultant knows this, and will work with you to develop a cost-effective solution tailored to your unique needs. An IT consultant that often claims he or she cannot fix your issue or gives you an expensive solution likely does not have your best interest in mind.
5. Your MSP invests in awesome, talented people.
Your MSP is more than just a consultant and a help desk. For example, at Keystone, there is an entire team of talented individuals working behind the scenes to keep everything running smoothly. When talking with a potential MSP, ask the representative about the company. Does the representative know the names of the help desk employees or field technicians? What is the turnover rate like? A quality MSP invests in their employees and helps them advance within the company as much as possible.
6. Your MSP puts your clients first.
The right MSP for you will walk side-by-side with you as you work to accomplish your mission. For your business, quality IT support is essential to serving your clients and achieving your vision. An MSP who can aid you in this process will care about your clients as much as you do. If your MSP is focused on those you serve, they will provide the highest level of support to you to ensure that your clients are also happy.
Although MSPs come in all shapes and sizes, you can narrow down your choices by considering these 6 things and finding the provider that is right for you! Are you happy with your current MSP? Let us know if we can help.