Applications are the life force of any organization, and managing them can be challenging, especially with limited IT staff. Add in other tasks like data management, security controls and network monitoring, and the issue becomes even more complex. Our managed services streamline the process while providing you all the technology resources you need. With 24/7/365 service, Keystone provides the IT expertise to meet your uptime requirements and help keep your business on track.
Keystone Managed Services (KMS) utilizes industry best practices for our managed services offering. Using monitoring technology as well as an internal and external Network Operation Center (NOC), Keystone is able to provide proactive management and remediation of our client’s technological issues. When issues are not able to be proactively addressed, our 24/7/365 support team is engaged to address the solutions in a timely manner. This solution is fully customizable and allows clients to choose between a dispatched field technician structure or, for larger clients, housing the field technicians on site. Not only are Keystone’s leadership and consulting teams experts in healthcare, so too are our technicians. Across the support continuum, our technicians are trained in HIPAA and other government regulations. They know and understand the IT requirements of healthcare and the cost of clinical downtime. Every employee at Keystone serves as a client advocate and works everyday to keep clients running smoothly and effectively treating patients.